Privacy Policy

This Privacy Policy describes how Roam USA Travel Collective ("Roam USA," "we," "us," or "our"), operating at https://roamusa.online, collects, uses, discloses, and safeguards personal information when you visit our website, request travel consultations, purchase journey services, or otherwise interact with us. We are committed to transparency consistent with applicable United States privacy laws, including state consumer privacy statutes where they apply to our activities.

Information We Collect

Information you provide directly

When you complete our contact form, add journeys to your consultation bag, subscribe to updates, or communicate with our Denver studio, we may collect:

• Identity and contact data (name, email address, telephone number, mailing address)
• Travel preferences (dates, party composition, territory interests, mobility or dietary requirements)
• Payment-related information processed through our secure payment partners (we do not store full credit card numbers on our servers)
• Correspondence content, including emails and call notes relevant to your itinerary

Information collected automatically

When you browse our site, we and our analytics providers may collect device identifiers, IP address, browser type, referring URLs, pages viewed, and approximate geographic location derived from IP. See our Cookies Policy for details on cookies and similar technologies.

Information from third parties

We may receive booking confirmations, loyalty program data, or fraud-prevention signals from airlines, lodges, payment processors, and marketing platforms when you authorize such sharing.

How We Use Data

We use personal information for legitimate business purposes, including:

• Designing, pricing, and delivering customized U.S. travel itineraries and related services
• Responding to inquiries and maintaining consultation records
• Processing deposits, invoices, refunds, and chargebacks
• Improving website performance, security, and user experience
• Sending service-related notices (itinerary changes, weather pivots, legal updates)
• Marketing our journeys where you have opted in or where applicable law permits
• Complying with legal obligations and enforcing our Terms & Conditions

We do not sell your personal information for money. We may share data with service providers under contracts that limit their use to performing services on our behalf—such as hosting, email delivery, payment processing, and customer relationship tools.

Legal Bases and Retention

Where required, we rely on consent, contract performance, legitimate interests (such as fraud prevention and studio operations), or legal obligation as grounds for processing. We retain consultation and booking records for seven years after travel completion unless a longer period is required for tax, insurance, or dispute resolution. Marketing suppression lists are retained until you opt back in or we determine the record is obsolete.

Your Rights and Choices

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a portable copy of certain personal information, and to opt out of targeted advertising or certain sharing. Colorado residents may exercise rights under the Colorado Privacy Act by contacting us at hello@roamusa.online. We will verify requests using information associated with your account or inquiry. You may unsubscribe from promotional emails using the link in each message.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of travel and payment data. No transmission over the Internet is fully secure; please use caution when submitting information on public networks.

Children

Our services are directed to adults planning travel. We do not knowingly collect personal information from children under sixteen without parental consent tied to a family booking.

Cookies & Tracking

We use cookies and similar technologies as described in our Cookies Policy. You may adjust browser settings to refuse cookies; some site features may not function properly without essential cookies.

International Visitors

Our studio is based in the United States. If you access our site from abroad, your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

Contact

For privacy questions or to exercise your rights, contact:

Roam USA Travel Collective
1800 Larimer Street, Suite 410
Denver, CO 80202
United States
Email: hello@roamusa.online
Phone: +1 (303) 628-4410

Operating entity: CVC INTERNATIONAL LIMITED, UNIT 2202, 22/F., CAUSEWAY BAY PLAZA I 489 HENNESSY ROAD - Causeway Bay - Hong Kong.

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised effective date.